Frequently Asked Questions

Welcome to our Frequently Asked Questions (FAQs) page. If you have a question that isn’t answered here, please contact us.

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How do I make a reservation of the property?

Once You have seen a property that You wish to rent, depending on the property policy, You will be able to fill a contact form to check the availabilty of the property or to proceed with Instant booking.

What methods of payment do you accept?

The property can be paid via bank transfer or by credit card

Will I receive a confirmation from Kairos Travel after booking?

After booking your property you will get a written confirmation from Kairos Travel.

How do I change or cancel the reservation I made through Kairos Travel?

To change or cancel reservation, please contact Kairos Travel on provided e-mail address for further asistance.

Do you charge booking fee?

Kairos Travel doesn’t charge booking fee for reservations made through our Website.

Do I have to pay a security deposit?

In each property policy is specified if it is necessary to pay Security deposit and if yes, how much.

What is included in the price of property?

The price includes: rental of the property, linen, cleaning of the property before and after rental period. If there are any additional services included in the price, it will be noted in the property policy.

How do I check-in in the property?

Closer to your arrival, you will get written on your e-mail directions and instructions how to check-in. Self check-in is possible.

Are the cleaning standards during COVID-19 pandemic applicated in properties?

Yes. Cleaners are wearing masks and gloves during the cleaning. All surfaces, especially those frequently touched, are cleaned and sanitized with disinfectant approved by local regulatory agencies.

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