Terms & Conditions

TERMS AND CONDITIONS

The Booking is made subject to these Conditions. If the person making the Booking is doing so on behalf of a party then that person must have the authority to accept these Conditions on behalf of the entire party (including those substituted or added at a later date) and is responsible for ensuring that each member of the party is kept fully informed of all the details of the Booking and fully complies with these Conditions during the Rental Period. All the datas are valid for all properties unless is spedified diferrently on each property page. Each member of the party should read these Conditions carefully and contact the Company if they have any queries.

 

1 General

1.1 In these Terms and Conditions (“the Conditions”):

  • “Additional Services” means any additional services provided by the Company to You pursuant to clause 9 and which are not included in the Rental Fee;
  • “Booking” means the booking made between You and Company in for the rental of a Property accordance with the terms of clause 2;
  • “Company” means Kairos Travel, registred under Kamerlengo d.o.o.
  • “Confirmation Invoice” means the invoice received by the Company which confirms the details of the Booking;
  • “Contact Person” means the Company’s local representative specified in the Directions Guide;
  • “Contract” means the contract for the rental of a Property made between the Company and You;
  • “Deposit” means a non-refundable deposit of certain percentage of the Rental Fee payable in accordance with clause 2;
  • “Directions Guide” means the photographic and/or written detailed directions guide to the Property provided to You before the Arrival Date;
  • “Intellectual Property Rights” means any patents, design rights, trademarks, service marks (in each case whether registered or not), applications or rights to apply for any of the foregoing, database rights, know-how, trade or business name, rights in confidential information, goodwill and other similar rights existing in any part of the world;
  • “Material Change” means any change to the Confirmation Invoice which in the Company’s opinion is expected to have a major effect on the Booking including but not limited to the cancellation of the Booking by the Owner, alteration of the Start Date or the Return Date, unexpected damage to the Property, alteration to the identity of the Property;
  • “Minor Change” means any change made to the Confirmation Invoice other than a Material Change;
  • “Property” means the specific property rented by You in accordance with these Conditions and specified in the Confirmation Invoice;
  • “Rental Fee” means the Rental Fee payable for the Booking as set out in the Confirmation Invoice;
  • “Rental Period” means the period stated in the Confirmation Invoice for which You rent the Property;
  • “Return Date” means the final day of the Rental Period;
  • “Security Deposit” means the deposit of specified amount payable as a security deposit in accordance with clause 4 and 5;
  • “Services” means the services provided by the Company under these Conditions;
  • “Start Date” means the start date for the Rental Period as specified in the Confirmation Invoice;
  • “Owner” the owner of the Property;
  • “Website” means the Company’s website www.kairos-trogir.com;
  • “You/ Your” means the persons, firm or organisation for whom the Company has agreed to rent the Property in accordance with these Conditions and specified on the Confirmation Invoice;

1.2 Subject to any variation under clause 1.3 the Contract shall be formed on these Conditions to the exclusion of all other terms and conditions (including any terms and conditions which You purport to apply under any Booking, Confirmation Invoice or other document endorsed upon, delivered upon, delivered with or contained with the Booking, Confirmation Invoice or within these Conditions or simply as a result of such document being referred to in the Contract).

1.3 No variation of these Conditions shall apply unless confirmed in writing by or on behalf of the Company. The Company reserves the right to amend and update these Conditions at any time without notice.

1.4 By signing these Conditions You shall be deemed to have accepted and agreed that the rental of the Property shall be in accordance with these Conditions.

1.5 These Conditions together with the Company’s Confirmation Invoice constitute the whole agreement between the parties and supersede any prior promises, representations, undertakings or implications whether written or oral.

1.6 Subject to clause 7 the Property will be provided by the Company in accordance with the details specified on the Confirmation Invoice. It is Your responsibility to check that the details are accurate before signing these Conditions. Any additional requests not included on the Confirmation Invoice do not form part of the Contract.

2 How to Book

2.1 Once You have seen a property that You wish to rent, depending on the property policy, You will be able to fill a contact form to check the availabilty of the property or to proceed with Instant booking.

2.2 Subject to availability, and on Your request, a provisional reservation will be made.

2.3 In order to secure the Booking the following must be sent to the Company by You within 3 day of making Your provisional reservation:

2.3.1 Booking Form completed in full and signed by the same member of Your party who is over 18, accepting these Conditions on behalf of Yourself and Your group members;

2.3.2 Payment of the Deposit or full Rental fee, depending on the property policy;

2.4 The Company may in reasonable circumstances refuse a booking.

2.5 On receipt of the documents in clause 2.3, the Company will confirm Your Booking by issuing a Confirmation Invoice. You should check the Confirmation Invoice carefully as soon as You receive it and contact the Company immediately if any information is incorrect or incomplete as it may not be possible to make changes at a later date. Balance payment is required as set out in the Confirmation Invoice by the stated due date. A reminder invoice will not be sent. If final balance is not received on time we may cancel your reservation.

2.6 A binding contract between You and the Company comes into existence when we despatch our Confirmation Invoice to You.

3 Special Requests and Medical Problems

3.1 You must advise the Company of any special requests or issues which may affect Your Booking, particular requirements or any Additional Services (e.g. cot hire, extra cleaning, extra linen) required for Your holiday or by any member of Your party, at the time of the Booking (before Your Confirmation Invoice is sent to You). The Company will use its reasonable endeavours to meet any reasonable request but cannot guarantee that any request will be met. Any special requests or Additional Services may be charged for, in addition to the Rental Fee and in accordance with clause 9. Where You do not inform the Company of Special Requests until after Your Booking has been confirmed, the Company reserves the right to cancel your booking and Cancellation Charges will apply in accordance with clause 7.

3.2 If any member of the party has a medical problem, health issue or special requirement that may affect the Booking You are required to give full details at the time of Booking including but not limited to mobility issues (problems with hills/steps). If the Company cannot accommodate the particular needs of the party/person concerned, the Company reserves the right to decline the Booking and where You do not inform the Company of medical problems until after Your Booking has been confirmed, the Company reserves the right to cancel your booking and Cancellation Charges will apply in accordance with clause 7.

4 Payment

4.1 The Rental Fee and the Security Deposit amount (if requested) shall be set out in the Confirmation Invoice and covering letter attached.

4.2 Dates of payment of Deposit, balance of Rental fee, Security deposit shall be set in the Property policy

4.3 The Rental Fee and the Security Deposit amount (if requested) shall be payable in Euros as follows:

4.3.1 The Company reserves the right to adjust its published prices should this become necessary due to adverse exchange rate variations. The Company reserves the right to charge You for the full cost of any adverse exchange rate variation that we are liable for (excluding any amendment fees or credit/debit card payment fees). In any case, where a holiday has been confirmed, the increase would be passed to You and an additional charge would be payable to the Company by You at the same time as your balance or 30 days before Your Start Date, or at any point up to the Start Date. The Company cannot guarantee what exchange rates will be secured.

4.4 In the event that You fail to pay the Rental Fee and provide the Security Deposit Mandate in accordance with clause 41 then the Company reserves the right forthwith to cancel the Contract and the provisions in clause 7 shall apply in full.

4.5 Time for payment shall be of the essence. No payment shall be deemed to have been received by the Company until the Company has received cleared funds. Payments may be made by bank transfer or credit card.

4.6 The Rental Fee is quoted daily, per Property and includes the following:

4.6.1 rental of the Property (fully furnished and equipped) for the Rental Period;

4.6.2 linen consisting of one complete set of sheets, pillowcases, bath towels and hand towels for each member of the party per week of the Rental Period. Linen is changed on a weekly basis. Extra linen may be charged for – details and prices will be provided on request.

4.6.3 cleaning of the Property, before and after the Rental Period (unless otherwise stated). Extra cleaning may be charged for – details and prices will be provided on request.

4.7 The Rental Fee does not include:

4.7.1 Additional Services (see clause 9).

4.8 Details of fees and other information relating to the Additional Services will be provided on request. Details of facilities included at each Property will be listed in the brochure.

5 Inventory and Security Deposit

5.1 The Security Deposit which is administered by the Company is required to cover the cost of any damage or breakages to or at the Property, the cost of any lost or missing items, extra administration and/or phone calls the Company is required to carry out resulting from a breach by You of the Booking Conditions and any Additional Services required or used by You.

An additional Property Specific Damage Deposit may be required to be paid in advance when 7 days prior to arrival or in cash, directly to the Property Owner on arrival. It may vary depending on the property policy and it will be noted, along with the amount, on the specific property Page. If the amount is paid prior to arrival the Security Deposit will be return latest one week after check-out, less any deductions in accordance with the conditions listed above.  If the Security deposit is paid in cash, it will be returned to you on departure, subject to an inspection of the property, and provided there are no damages. Please ensure you report any existing damages to the property owner on arrival and any new damages during your rental period.

5.2 You may, in some instance, be required to sign an inventory or a photographic record of the Property on both the Start Date and Return Date and where this is the case, You are responsible for ensuring that the inventory is accurate and correctly reflects all items contained in the Property. You will be responsible for meeting the costs of all damaged or missing items at the Property during your Rental Period.

6 Cancellation by You

6.1 Cancelation policy will be specified by the each property

6.2 If you wish to make changes to your Booking or Additional Services/Activities you have booked, we will try to help you but cannot guarantee that we will be able to make the requested change.

6.3 Any refund of money paid to You will exclude bank transfer fees incurred by the Company.

7 Cancellation or Termination by the Company

7.1 The Company may cancel or terminate the Booking forthwith and without refund:

7.1.1 if You do not pay the Rental Fee in accordance with clause 2;

7.1.2 if You breach or fail to comply with the obligations contained in clauses 2, 3 or 8.

7.2 There is a small risk that alterations beyond the Company’s control may take place at short notice. The Company reserves the right to make Minor Changes to the Booking both before and after You have receipt of the Confirmation Invoice. In such cases the Company will endeavour to contact You. You agree and accept that minor differences between the photographs/ texts/ illustrations on the Website and the actual Property may arise.

7.3 In the event that the Company makes Material Changes to the Booking or cancels the Booking then the Company will inform You at the earliest opportunity and where possible offer You one of the following options: a) to accept the Material Change b) book an alternative Property at the current advertised price upon which the Company shall make a refund in respect of any price difference or c) cancel the Booking and receive a full refund of the Rental Fee.

8 Your Responsibilities

8.1 During the Rental Period You agree to observe and comply with the following conditions:

8.1.1 Cleanliness and Repair

To keep the Property and all furniture, fittings, facilities, equipment and grounds in the same state of repair, condition, cleanliness and general order as at the Start Date. You will be responsible for the payment for any breakages, loss or damage to the Property caused by You the cost of which will be deducted from the Security Deposit or charged as an Additional Service.

8.1.2 Parking

The parking of caravans/pitching of tents at the Property is strictly forbidden. Where parking is not listed as exclusive to the Property, You are responsible for any parking fees charged by a third party at or near the Property. The Company will use its reasonable endeavours to inform you of any parking fees but since these are changeable and may be subject to variation, the Company cannot guarantee the accuracy of any parking information it provides of this nature.

8.1.3 Number of People using the Property

Only the maximum number of persons stated on the brochure/ Website for the Property booked by You may use the Property at any time unless otherwise agreed with the Company. If upon arrival or during the Rental Period, there are more guests than the property allows, and the Company has not expressly given permission for the extra guests, the Company reserves the right to terminate the Booking with immediate effect and request Your immediate removal from the Property without refund or compensation.

8.1.4 Access

The Proerty Owner or their representative shall be allowed reasonable access to inspect the Property during the Rental Period and prior to the Return Date and may access the Property at reasonable times during the Rental Period in order to carry out urgent maintenance.

8.1.5 Behaviour

All members of a party must behave appropriately at all times, keep noise to a minimum and observe the obligations under this clause 8. If the Company deems the behaviour of Your party to be inappropriate, dangerous or offensive or to otherwise fall outside the obligations set out in this clause 8 then the Company reserves the right to terminate the Booking with immediate effect and request Your immediate removal from the Property without refund or compensation.

8.1.6 Swimming Pools/Jacuzzis

(i) Swimming pools are not normally open all year round. Please check with the Company prior to the Booking that the pool is open, filled and ready for use. The Company is not responsible for low water temperatures at any period.
(ii) If pool or jacuzzi heating is required, this may be charged as an Additional Service. Please check with the Company prior to the Booking if heating will be charged as extra.
(iii) You agree and acknowledge that swimming pools/Jacuzzis carry their own inherent risks. Upon arrival at the Property You must take time to familiarise yourselves with the location, layout, and depths of any swimming pool(s) at the Property. It is Your responsibility to note and comply with any pool warning signs, depth markings and other instructions for use, which may be displayed. Young children must not be allowed to wander unaccompanied in the grounds of any Property where there is a swimming pool or Jacuzzi. You are fully responsible for ensuring that the alarm/fence or cover is in place at all times when the pool/Jacuzzi is not in use and in accordance with any instructions provided. The Company does not accept any liability arising from Your use of the pool/Jacuzzi and You do so at Your own risk.
(iv) You must inform the Contact Person immediately of any problem with the swimming pool/Jacuzzi, who will liaise with the Company to try to solve the problem. You must not attempt to fix the problem Yourself unless under the instruction or supervision of the Owner, Company or Contact Person.

8.1.7 Gyms

The Company cannot be held liable for any use by You of a gym (where applicable) at the Property and You do so at Your own risk. You are responsible for using the gym in accordance with all safety notices and instructions. Children under 16 are forbidden to enter and use a gym.

8.1.8 Entertaining/Social Events/Functions

(i) Entertaining of visitors, Social events, and Functions (e.g. gathering above the normal noise level, party, BBQ, wedding, cocktail party) are not permitted at the Property at any time, unless otherwise agreed with the Company.
(ii) The maximum number of guests permitted on the property at any time (day or night) is stated on the brochure sheet. Additional guests and visitors are not permitted at the Property unless specifically agreed to in writing prior to the scheduled arrival date. If upon arrival or during the Rental Period, there are more guests than the property allows, and the Company has not expressly given permission for the extra guests, the Company reserves the right to terminate the Booking with immediate effect and request Your immediate removal from the Property without refund or compensation.
(iii) The Company cannot accept liability arising out of any event (including but not limited to a wedding reception or corporate event) held at the Property. If You are organising an event to be held at the Property involving 3rd party suppliers (including but not limited to entertainers and caterers), You are responsible for any injuries which may arise accordingly from the event.

8.1.9 Security and Valuables

Any valuables left at the Property are left at your own risk. Neither the Company nor the Owner are responsible for any loss, damage or theft to your valuables. You should follow all security procedures provided at the Property and where provided, burglar alarms must be activated, safes used and proper care be taken against theft and burglary. It is essential and Your responsibility to ensure all doors, shutters, windows are closed and locked when leaving the Property, or when by the poolside/in the grounds.

8.1.10 Arrival and Departure

Guests are generally expected to arrive between 2.00pm and 10.00pm Croatian time and to depart by 11.00am, unless is specfied differently under property page. There may be slight variations to these times +/- one hour – you will be advised of the correct arrival/ departure times for your property on your travel documentation. If your arrival is outside these times, please inform us on time.

Kairos Travel will not be held responsible for any problems arising as a result of the party or members of the party travelling with incorrect documentation.

Details of who and where you will meet to get the keys of the property will be given once the full payment for the property is received.

8.1.12 Passports, Visas, Documentation, Health Requirements

You are responsible for checking requirements for and obtaining all members of Your party’s travel and health documentation (passports, driving licences, boat licenses, vehicle registration documents, green card, motor insurance etc). You should be aware that Croatia requires anyone hiring a boat (of whatever size) to be in possession of an adequate boat licence and to produce it on request where a boat is hired in Croatia. The Company shall not be held responsible if any of Your members are refused entry or rental of onto any transport (including but not limited to cars and boats) or into any country due to failure on Your part to carry correct documentation. To check whether a visa is necessary for the country where the destination is located.

8.1.13 Insurance

It is Your sole responsibility to take out insurance against all your personal requirements, including, but not limited to; medical risks and expenses (including Covid-19 and the cost of emergency repatriation in the event of illness), personal accident risks and expenses (including the cost of emergency repatriation in the event of accident), pre-existing medical conditions, unforeseen holiday cancellation and cancellation charges (including Covid-19 related reasons) damage to third party property or person, and have adequate baggage and personal items cover. If you do not have adequate insurance cover, we will not be liable for any losses howsoever arising, in respect of which insurance cover would otherwise have been available. The Company reserves the right to request proof of Your insurance cover.

8.1.14 Pets

Pets are not allowed unless a special request is made in accordance with clause 3 and an additional charge may be made under Additional Services. The number of pets must be agreed prior to acceptance of the Booking. If You do not inform the Company of the existence of any pets, the Company reserves the absolute right to request either the pet is placed in kennels in Croatia for the duration of the Rental Period, or Your immediate removal from the Property without refund or compensation.

8.1.15 Safety

It is Your responsibility to use the Property safely. You must add here to all safety notice and signs situated at the Property and the Company does not accept any liability arising from any improper or reckless use of the Property by You whether You are in breach of these Conditions or otherwise.

8.1.15 Tourist Tax

Tourist tax is included in the Rental fee, unless is specified differenetly on property page.

8.1.16

Smoking is not permitted inside of the Property at any time.

9 Additional Services at the Property

9.1 The Rental Fee is for the Accommodation Only and the services and facilities which are described within the property specification as being included in the Rental Fee.  It is Your responsibility to check with the Company what is included at the time of booking.  Additional Services which are not included in the Rental Fee but which can be included at additional cost, subject to availability may include but are not limited to the following:

9.2.1 use of the telephone;

9.2.2 electricity, gas and water – normally these are included in the Rental Fee but where they are not, this is stated on the property page and on the Confirmation Invoice;

9.2.3 air conditioning and fans – where these are included in the Rental Fee and at the Property, this is stated on the property page and on the Confirmation Invoice

9.2.4 additional linen provision not included in clause 4.5.2;

9.2.5 additional cleaning may be charged, in clause 4.5.3;

9.2.6 hire of beach and pool towels;

9.2.7 heating of pool/Jacuzzi – normally this is included in the Rental Fee but where it is not, this is stated on the property page and on the Confirmation Invoice

9.2.8 keeping pets at the Property;

9.2.9 hire of cots and cot linen, if there is no additional fee, it will be stated on the property page and on the Confirmation Invoice;

9.3 The costs of any Additional Services will be charged to You (at the rates notified to You at Your request) if You have used any of these services irrespective of whether You requested the services in advance.

9.4 The Company can help You to facilitate the booking of services with a third-party provider.  Any contract you enter into for these services is with the third-party provider of those services and not with the Company.  You are responsible for providing the correct information to the Company or the third-party provider when you book any of these services with a provider.  The Company shall not be liable to You for any costs, damages, loss, expenses, demands and liabilities of whatsoever nature arising out of the provision or use of any of these services whether booked by You direct or facilitated on Your behalf by the Company.  Any contract or arrangement you enter into for these services, you do so at Your own risk.

9.5 The services which the Company can assist in facilitating Your booking of include:

9.5.1  Grocery delivery on arrival and during rental period;

9.5.2 organisation of transfers to and from the Property from the airport or ferry point;

9.5.3 organisation of car hire and boat hire;

9.5.4 organisation of local activities and excursions;

9.5.5 chef hire

10 Complaints

Pursuant to Article 10, Paragraph 10, and Article 32, Paragraph 6,  Law on Tourism and Catering Business (85/15), and  Article. 10, Paragraph 3.  Law on Consumer Protection  (Official Gazette No. 79/07,125/07,79/09 i 89/09,133/09, 78/12, 56/13 i 41/14,110/15),  we inform our clients that complaint regarding the quality of our service can be submitted in writing,  immediately in the facility or via e-mail: info@kairos-trogir.com.
In order to improve our quality and your satisfaction, with a complaint, provide us with your name and address, so we can promptly acknowledge receipt of complaint and send you a written response within 15 days.

11 Liability

11.1 Subject to the remainder of clause 11 our duty is limited to exercising reasonable skill and care in the selection of the suppliers of the services which make up Your booking with us.  We have no liability to You for the actual provision of the services, including the provision of the accommodation, except in cases where it is proved that we have breached that duty and that this has caused You loss and damage.  Providing we have selected the suppliers of these services with reasonable skill and care, we will have no liability to You for anything that happens during the course of the service or any acts or omissions of the supplier, its employees, sub-contractors or agents.

11.2 In addition, we will not be responsible or pay You compensation for any injury, illness, death, loss, damage, expense, costs or any other claim of any description if it results from:

  1. The acts or omissions of the person affected or the acts or omissions of a third party unconnected with the provision of the services and which were unforeseeable or unavoidable.
  2. Unusual or unforeseeable circumstances beyond the control of ourselves or our suppliers, the consequences could not have been avoided even if all due care had been exercised.
  3. An event which even with all due care, could not have been foreseen or forestalled.

11.3 It is a condition of our acceptance of liability under this clause that You notify any claims to ourselves in accordance with the complaints’ procedure set out in these conditions.

11.4 Where any payment is made, the persons receiving it (and their parent or guardian if under 18) must assign to ourselves or our insurers any rights they may have to pursue any third party and must provide ourselves and our insurers with all assistance we may reasonably require.

11.5 We do not accept responsibility for services or facilities which do not form part of this booking.

11.6 Croatian electricity supply can be unreliable and power cuts can sometimes occur. The Company shall not be liable for nor be in breach of these Conditions for any delay in the performance or any non-performance of the electricity supply to the Property.

11.7 Please note that local standards may not be the same as those in the UK and it is not always within our control to impose our own standards.

11.8 In case of natural disasters during your stay, if the property is unlivable or damaged, the property manager will try to find an alternative accommodation of the same or higher standard and organize the moving. If you don’t accept the alternative accommodation you should notify the property manager within 12 hours; after that time the property manager is assuming you have accepted the alternative accommodation and thus it means you will not have any further complaints or claim during or after your stay.

12 Accuracy of Information

12.1 The information contained at our Website about our properties is correct at the time of writting but may vary and should be checked by You at the time of Booking.

12.2 Prices may also vary and should be checked by You at the time of Booking.

12.3 Photographs are intended to give an overall impression and not to supply a factual description.

12.4 If you require specific facilities or amenities at or near Your property or are concerned about any aspect of it in particular (such as child safety and suitability) please contact and request specific information.

12.5 During low season, certain amenities (such as restaurants, swimming pools, shops, museums) may not be open or available due to reasons outside of our control. Please check with us at the time of Booking and we will give You the most up to date information available to us.

12.6 All of our Contact Persons are Croatian locals who are familiar with the local area and are available to answer your queries. All information provided by them is provided in good faith and is based on their own opinion and knowledge about the local area and is not verified by Kairos Travel. If you have any concerns about the accuracy of any information provided by your Contact Person you should contact Kairos Travel in accordance with our complaint’s procedure.

12.9 Map Location Markers are intended as a guide to the location only and as such may be approximate and not be completely accurate.

 

13 Data Protection

13.1 It is the Company’s policy to respect the privacy of its clients. Subject to clause 13.2 the Company will not disclose the details and information provided by You to any third party unless it is specifically required to do so by law, or in response to a valid, legal request by a law enforcement or governmental authority or as may otherwise be authorised from time to time by You.

13.2 By accepting these Conditions, You acknowledge and consent that the Company may store and process Your personal details and information (for example Your name, address, telephone number and details of the Property that You book) in accordance with any data protection legislation in the UK. You acknowledge and consent that the Company may send Your personal details to the Owner and the provider of any Additional Services You use during the Rental Period. With the exception of this, the Company has a responsibility to keep Your information secure and confidential and, unless notified otherwise by You will only use it for internal purposes and to send You information about the products and services provided by the Company.

13.3 If Your personal details change or You do not wish the Company to use Your personal data for the above purposes then You can notify the Company at any time in writing at the address on these Conditions.

14 Privacy Policy

This Privacy Notice shall become effective as of 22 March 2021.

At Kairos Travel, we understand that we have a responsibility to protect and respect your privacy and look after your personal data.

This Privacy Notice, inclusive of our Booking Conditions, explains what personal data we collect, how we use your personal data, reasons we may need to disclose your personal data to others and how we store your personal data securely.

For clarity, Kairos Travel may be both data controller and data processor for your personal data under certain circumstances.

We must advise that this policy is subject to change, so please check our website on a regular basis for any further changes.

Who are we?

Kairos travel is a travel organization and a destination company of Croatia. Established in 2009, Kairos Travel has a proven track record of providing the highest quality professional travel services in Croatia. Starting as an accommodation specialized travel agency, Kairos Travel now has gone a step forward: while still doing accommodation contracting, on the other hand is organizing unique and original travel packages trying to satisfy a bigger audience.

How the law protects you?

Data protection laws state that we are only able to process personal data if we have valid reasons to do so. The reasons we process your personal data include, but are not limited to, your consent, performance of a contract, billing and to contact you.

How do we collect personal data from you?

We receive information about you from you when you use our website, complete forms on our website, if you contact us by phone, email, live-chat or otherwise in respect of any of our products and services or during the purchasing of any such product. Additionally we also collect information from you when you sign up, enter a competition, promotion or survey or when you inform us of any other matter.

If you provide us with personal data about a third party (for example members of your party who will be staying at your villa with you), you warrant that you have obtained the express consent from the third party for the disclosure and use of their personal data.

Your personal data may be automatically collected when you use our services, including but not limited to, your Name, address, landline and/or telephone number, email address.

What type of data do we collect from you?

The personal data that we may collect from you includes your name, address, email address, phone numbers, payment. We may also keep details of your visits to our site including, but not limited to traffic data, location data, weblogs and other communication data. We also retain records of your queries and correspondence, in the event you contact us.

How do we use your data?

We use information about you in the following ways:

  • To process bookings that you have submitted to us;
  • To provide you with products and services;
  • To comply with our contractual obligations we have with you;
  • To help us identify you and any bookings you have with us;
  • To enable us to review, develop and improve the website and services;
  • To provide customer care, including responding to your requests if you contact us with a query;
  • To administer accounts, process payments and keep track of billing and payments;
  • To detect fraud and to make sure what you have told us is correct;
  • To carry out marketing and statistical analysis;
  • To review job applications;
  • To notify you about changes to our website and services;
  • To provide you with information about products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes; and
  • To inform you of service and price changes.

Retention periods

We will keep your personal data for the duration of the period you are a customer of Kairos travel. We shall retain your data only for as long as necessary in accordance with applicable laws.

On the completion of your booking/cancellation of your booking, we may keep your data for up to 7 years. We may not be able to delete your data before this time due to our legal and/or accountancy obligations. We may also keep it for research or statistical purposes. We assure you that your personal data shall only be used for these purposes stated herein.

Third Parties

For the avoidance of doubt, we do not and never shall sell your personal data to third parties for marketing or advertising purposes.

We work closely with a number of third parties (including business parties, service providers and villa owners) in order to provide the products and services you have booked with us or asked us to book on your behalf and we may receive information from them about you. These third parties may collect information about you including, but not limited to, details of service you have booked with them, invoices you may not have not paid, complaints or queries you may have and information about damage claims.

We may pass your personal data to third parties for the provision of services on our behalf (for example processing your payment). However, we will only ever share information about you that is necessary to provide the service and we have specific contracts in place, which ensure your personal data is secure and will not be used for any marketing purposes.

We may share your information if we are acquired by a third party and therefore your data will be deemed an asset of the business. In these circumstances, we may disclose your personal data to the prospective buyer of our business, subject to both parties entering into appropriate confidentiality undertakings. Similarly, we may share your personal data if we are under a duty to disclose data in order to comply with any legal obligation or to protect the rights, property, or safety of Kairos Travel, our customers, or others. This includes but is not limited to exchanging information with other companies and organisations for the purposes of fraud protection, credit risk reduction and dispute policies. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

Your rights

In preventing the use or processing of your personal data, it may delay or prevent us from fulfilling our contractual obligations to you. It may also mean that we shall be unable to provide our services or process the cancellation of your service.
You have the right to object to our use of your personal data, or ask us to delete, remove or stop using it if there is no need for us to keep it. This is known as your right to be forgotten. There are legal and accountancy reasons why we will need to keep your data, but please do inform us if you think we are retaining or using your personal data incorrectly.
Our Privacy Notice shall be made clear to you at the point of collection of your personal data.
You can view, edit or delete your personal data by making a request to Kairos Travel. You can also make choices about Kairos Travel collection of your data and how we use it.
We will not contact you for marketing purposes unless you have given us your prior consent. You can change your marketing preferences at any time by contacting Kairos Travel.

Accessing and updating your data

You must maintain the accuracy of your information and ensure all your details, including but not limited to, name, address, title, phone number, e-mail address and payment details are kept up to date at all times. You must do this by contacting Kairos Travel.
You have the right to access the information we hold about you. Please email your requests to info@ckairos-trogir.com so that we can obtain this information for you.

Links to other sites

Kairos Travel may provide links of third party sites. Since we do not control those websites, we encourage you to review the privacy policies of these third party sites. Any information that is supplied on these sites will not be within our control and we cannot be responsible for the privacy policies and practices of these.

Liability

We agree to take reasonable measures to protect your data in accordance with applicable laws and in accordance with our Terms and conditions.

Data breaches

In the event of a data breach, we shall ensure that our obligations under applicable data protection laws are complied with where necessary.

Contact us

Please e-mail any questions or comments you have about privacy to us at info@kairos-trogir.com

15 Miscellaneous

15.1 The headings to these Conditions are for convenience only and shall not affect their construction.

15.2 Where the context so admits reference in these Conditions to one gender shall include each other gender and words denoting the singular shall include the plural and vice-versa.

15.3 References to any statute or statutory provision shall, unless the context otherwise requires, be construed as a reference to that statute or provision as from time to time amended, consolidated, modified, extended, re-enacted or replaced.

15.4 Failure or delay by the Company in enforcing or partially enforcing any provision of these Conditions shall not be construed as a waiver of any of its rights under these Conditions or the Contract. No waiver of any of these Conditions by either party shall be deemed to be a further or continuing waiver of any subsequent breach of that term or condition or any other term or condition.

15.5 Any copyright, trademarks or other Intellectual Property Rights contained in all particulars, brochures, the Website or other material prepared by the Company shall belong to the Company unless otherwise stated.

16 Cookie Policy

In order to our site function fully, Cookies must be on the user’s computer to store a small amount of. Kairos requires user consent before storing cookies. Cookies can be divided into: functional – which Kairos stes and without them the site can not fully function, analytical / statistical – setting them in the world of media for the purpose of optimizing the work of the site, and can also be used for marketing purposes; marketing – cookies set by a third party (there are several services that users spread limited cookies – examples of Google Analytics and AdWords, Facebook, Instagram). Managing these cookies and removing them is possible in web browser settings; multifunctional – set by world media and third parties, and used for a network communicator on the web itself.

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