Welcome to Oleander Urban Suites

The check-in time is from 3PM on the day of arrival.

Let us know your arrival time in advance. ✉️Message us at least 1h before and confirm it. It is very important to get us informed as we may need up to 1h to get to the house. This is our mobile phone +385 91 9222 330.

If you are arriving earlier than 3PM, please let us know – if we do not have any departing guests, we may be able to accommodate you. Alternatively, we suggest you stopping in Trogir old town for lunch. If you need to store your bags, you are very welcome in our office in Trogir (It’s free).

Documents registration & GDPR
We kindly ask you to prepare the passports/IDs of all the guests, to show them at the check-in.

A mandatory law – General Data Protection Regulation (GDPR) requires every guest to present a valid government ID upon check-in, persons other than registered guests are restricted from the apartment. As of 25.05.2018., we are obliged to inform you that when placing a reservation and checking into your booked accommodation you agree to present your personal identification documents, i.e. submit your personal data.

The personal data required are: first and last name, type and number of your personal identification document, gender, state and address of residence, with date of birth and citizenship.

Data is collected only for evidence of tourists in the Information System of Tourist Boards of the Republic of Croatia – eVisitor (Law on sojourn tax, National Gazette 152/08). The personal data is collected for statistic processing and is used by the Tourist boards, public authorities and Ministries relating to this procedure. List of departments we must provide your personal data to are the Ministry of tourism and Tourist inspection, Ministry of internal affairs and Ministry of finances – Customs authorities. Each unauthorized usage, publication, change, processing, reproduction, distribution, recording or assignment or any other form of unauthorized usage of such personal data is strictly prohibited. If you can not or do not want to provide us your information for any reason, we are not authorized to provide you accommodation service.

The App we are using to check you into the system is scanning the machine-readable zone on your document and collecting the data there available.

We organize transfers to the Oleander Urban Suites from any airport, marina, or port (& viceversa).
The most common transfer is from Split airport to the units & back. The service is available 24/7 and it costs:
01.07.-31.08. = 35€ for up to 3 people and 45€ for up to 8 people
01.09.-30.06. = 20€ for up to 3 people and 25€ for up to 8 people
Note: surcharge of 10 € if landing/departure before 6:30AM or after 10PM
The prices are one-way.

To order your transfer please provide the following information.

Arrival transfer
our driver will be waiting for you at the arrival gate with a sign on which it will be written your name

• arrival date
• flight number
• estimated arrival time
• number of people

Departure transfer
the drive will come in front of the house at agreed time

• departure date
• flight number
• departure time
• number of people

If you need to be picked up anywhere else then Split airport please request a quote. Write us on info@oleanderurbansuites.com.

Wi-Fi Password
ID: Oleander Urban Suites
Password: thx4review
If there is any loss of service, please contact us.

Air Conditioning
The air conditioning is always on and it is set on the optimal temperature to guarantee ideal conditions. There’s no need to change any setting, you can just turn on and off. When in use, please make sure all the windows and door are closed, otherwise it will shut down automatically. If you experience any issues with the heating / air conditioning, please contact us. In the living room and  bathroom there is floor heating available.

TV System

The remote control for the living room TVs is on the coffee table in front of the sofa. The one of the bedroom is on the night stand. All the TV are smart TVs and have satellite channels.

Washing machine 

The washing machine. Feel free to use it as you see fit. Eco friendly washing liquids are provided.

• Please rinse the dishes before putting them in the dishwasher
• Please all food waste in the food waste bins provided.
• Tea, coffee and all essentials are provided on a complimentary basis.
• Washing up liquid and dishwasher tabs are eco friendly
• Please let us know if something is broken or not working
• Eco friendly cleaning products are available in the mirror closet at the entrance

Our provided essentials will be found in each bathroom.

We provide per guest:

• a face towel, a hand towel & a shower towel
• a beach towel, a bathrobe

Here’s the list of other essentials:

• hand soap*
• biodegradable cotton pads & ear sticks produced in Croatia
• 3in1 face, body & hair soap*
• body lotion*

*These products are from the Croatian brand “Biobaza”.  Biobaza products are adapted to sensitive skin because there are no preservatives, irritants, artificial fragrances (perfumes) or colors. They have at least 96% natural. They are not are not tested on animals and they do not contain ingredients tested on animals. They do not contain genetically modified organisms and are not produced using genetic engineering techniques.

Recycling is compulsory.

Under the sink you will find two bins and trash bags of different colors.
The bins under the sink are for:

• the bin with yellow sticker for plastic including cans (not glass bottles, plastic bottles of drinks)
• the bin with green sticker for everything else (not paper)

Under the sink, you will also find:

• green bags for the bins with the green sticker. It is your duty to dispose this bags in the green bin outside the building.
• yellow bags for the bins with the yellow sticker. When full, please leave them in front of the door. They are collected everyday until 1PM.
• paper bags for the blue bin outside the house. It is your duty to dispose this bags in the blue bin outside the building.
• red bags for cans, drinks plastic bottles and glass plastic bottles. It is your duty to dispose this bags in the yellow bin outside the building.

On the balcony you will find another bin with a red lid and a sticker for glass and plastic bottles

When checking out please dispose the trash as described. Thank you!

Quiet Times
We are in a residential community and, although this is a holiday destination, it’s home to many people. As such we ask that you respect their privacy and their right to a peaceful existence! Specifically, between the hours of 11pm and 8am noise should be kept to a minimum.

Smoking Policy
Smoking is forbidden inside the house. Feel free to smoke outdoor but remember to keep the area clean and free from cigarette butts!

Safety Information
Dial +385 112 for any kind of emergency in Croatia, regardless of whether your need an ambulance, the police or the fire brigade. Your call will be dealt with as appropriate. This number works from both landlines and mobile phones.

Check-out Time
Check out is 10am. Should you wish to leave later than this please contact us beforehand. If we have guests arriving it will be tricky, but we can try!

Check-out Process
You’ve hopefully had a relaxing stay! But, before you leave, we would appreciate if you could do the following:

1. Run the dishwasher (if there is any) with any final dirty plates, etc. Please put it on the 1h program.
2. Empty the fridge.
3. Ensure all windows are closed
4. No need to clean the room/apartment but please try to leave everything tidy
5. Please throw the garbage before checking out from the property.
6. Leave the keys on the dining table & close the door.

Please travel safely back home and we hope to see you again soon!!